1. How do I check the status of my Renaissance loan?
You can easily check the status of your loan by logging into our client portal. Once logged in, you can view your loan balance, payment history, and other important details about your loan.
Access the Client Portal here.
2. How do I request a loan payoff statement?
To request a payoff statement, log into the client portal and navigate to the "Payoff Statement" tab. Select a payoff date at least 3 business days from your request, as same-day payoffs cannot be accommodated. Please allow up to 5 business days for processing.
3. What do I need to do to pay off my loan?
Once you’ve requested your payoff statement through the client portal, choose a date that’s at least 3 business days in advance. After submitting your request, it will take up to 5 business days to process your payoff.
4. Can I change my contact information for my loan?
Yes, you can update your contact information by logging into the client portal. There, you can change your email, phone number, or address associated with your loan account.
5. What is a Temporary Payment Plan (TPP), and how do I qualify?
A Temporary Payment Plan (TPP) allows qualifying clients to defer their principal payments for up to 3 months, requiring interest-only payments during that period. You may qualify if you're facing a short-term financial impact on your business and have not previously received a loan modification or a TPP. Submit your TPP request through the client portal.
